Return & Refund Policy

Considered fashion deserves a considered promise.

At House Of Velari every piece is made to be loved. If your order doesn't feel right, you may request a return or exchange within 30 days of delivery, no reason required.

Return eligibility

To qualify, your item must be:

• Unworn, unwashed and in its original condition
• Returned with all original packaging, tags and accessories attached
• Accompanied by your order number or proof of purchase

We are unable to accept:

• Worn, washed, altered or damaged items (unless received defective)
• Items returned without prior approval from our team
• Items marked Final Sale at the time of purchase, and gift cards

Discounted items that are not marked Final Sale can be returned under this policy.

How to return your order

1. Email hello@houseofvelari.com with the subject line Return + your order number.
2. Within 24 hours (Monday to Friday) our team will reply with return instructions and the return address.
3. Carefully repack your item in its original condition with tags attached.
4. Ship the parcel back to us using a tracked service of your choice.

Return shipping for refunds is the customer's responsibility. We recommend a tracked, insured service, as we are unable to refund parcels lost in transit back to us.

Items returned without prior approval cannot be accepted.

Refunds

• Once your return is received it will be inspected, and we will confirm approval by email.
• Approved refunds are processed within 4 business days.
• Funds typically appear in your account within 4 to 6 business days, depending on your bank or card issuer.

Inspection and approval	1 to 2 business days
Refund processing	4 business days
Bank settlement	4 to 6 business days
Total estimated time	About 10 business days

Refunds are always issued to the original payment method. Original shipping was free, so the full item price is refunded.

Exchanges

You may request an exchange within 30 days of receiving your order.

• The item must be unworn and in its original condition with tags attached
• Exchanges are for the same product in a different size or color, subject to availability

1. Email hello@houseofvelari.com with the subject line Exchange + your order number.
2. Tell us the size or color you would like.
3. We will confirm availability and send your prepaid label and instructions.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and its packaging
• A brief description of the issue

Once confirmed, you can choose between a free replacement or a full refund. Return shipping in these cases is covered by us.

Non-returnable items

For hygiene and safety reasons we cannot accept returns on intimates, swimwear with the hygiene liner removed, earrings, personalized or made-to-order pieces, and gift cards. If you are unsure whether an item is returnable, contact us before purchasing.

Order cancellation

Orders may be cancelled within 24 hours of placement, provided they have not yet been processed. To cancel, email hello@houseofvelari.com with the subject line Cancellation + your order number. After 24 hours orders can no longer be cancelled, but remain eligible for return under this policy.

Refused deliveries

If a parcel is refused at delivery, or returned to us by the carrier after your order has shipped, it is treated separately from a standard return. Once the parcel is back with us we will refund 70% of the item price; the remainder covers the outbound shipping, handling and return costs already incurred. This does not apply to items that arrive damaged, defective or incorrect.

Your rights

Nothing in this policy limits any rights you have under applicable US federal or state consumer protection law.