Shipping Policy
Quick, secure and fully tracked. Free on every order.
At House Of Velari, great fashion deserves a great delivery experience. Every order is handled with care and dispatched promptly so your pieces arrive ready to wear.
Delivery area
We currently ship to the United States: all 50 states, including Alaska and Hawaii, plus US territories and APO/FPO/DPO military addresses. Delivery to Alaska, Hawaii, territories and military addresses may take a few days longer than the estimates below.
We do not currently ship outside the United States. If you would like to be notified when we expand, email hello@houseofvelari.com.
Shipping costs
Free standard shipping on every US order
No minimum order. No hidden fees. The price you see at checkout is the price you pay: applicable state and local sales tax is calculated at checkout, and you will not be asked to pay any import duties or customs fees on delivery.
Order processing
Orders are processed within 1 to 2 business days (Monday to Friday, excluding US federal holidays). Once your order is processed and dispatched, you will receive a confirmation email with your tracking number.
Shipping methods
| Method | Delivery time | Cost |
|---|---|---|
| US Standard (tracked) | 5 to 8 business days | Free |
Estimated total delivery time (processing plus shipping): 6 to 10 business days.
Tracking your order
All House Of Velari orders ship with a fully tracked service. Once your parcel is dispatched you will receive a tracking number by email so you can follow it from our warehouse to your door. You can also view tracking at any time from your account.
Split shipments
Orders containing multiple items may occasionally be dispatched separately depending on stock availability. If this happens you will receive a separate tracking number for each shipment, at no extra cost.
Delayed or lost shipments
If your order is delayed or appears to be lost in transit, please get in touch and our support team will investigate and resolve the issue as quickly as possible. If a tracked parcel is confirmed lost by the carrier, we will send a replacement or issue a full refund.
Delivery responsibility
Please make sure your shipping details are correct at checkout. House Of Velari cannot be held responsible for:
- Incorrect or incomplete delivery addresses
- Failed delivery attempts due to customer unavailability
- Packages returned to us due to customer error
Please double-check your shipping address before completing checkout. If you spot a mistake, email us immediately with your order number; we can usually correct it before dispatch.
Return shipping
While outbound shipping is free, return shipping for refunds is the customer's responsibility. Exchanges for a different size or color are shipped free both ways. Full details are in our Return & Refund Policy.
Delivery delays disclaimer
We work hard to deliver within our estimated timeframes, but occasional delays can occur due to circumstances beyond our control, including adverse weather, federal holidays, carrier delays or seasonal peaks. Delivery times are estimates and are not guaranteed.
Business days
Business days are Monday to Friday, excluding weekends and US federal holidays.
We aim to respond within 24 hours, Monday to Friday, 9:00 AM to 6:00 PM Eastern Time.